Terms of Service

Last updated: September 18, 2026

These Terms constitute a public offer of CREO (the "Platform", "we") under Articles 633 and 641 of the Civil Code of Ukraine. By creating an account, paying for a course or plan, or using the Platform, you accept these Terms in full.

1. The Platform

CREO is an AI-first online learning platform: (a) for students — access to courses, lessons, homework, certificates and gamification; (b) for client schools — a SaaS service to run their own online school (courses, students, sales, marketing, chatbots) on a subscription plan.

2. Accounts

A valid email is required. You are responsible for keeping your password secure.
Account information must be accurate. One account — one person.
We may suspend an account for violations of these Terms, abuse, or threats to the security of other users.

3. Payments

Prices are listed in UAH (₴) and include taxes unless stated otherwise. Payments are processed by WayForPay and monobank; we do not store card details.
Access to a course/plan opens after the payment is confirmed by the payment provider.
School subscriptions renew for the paid period; non-payment suspends paid features (school data is retained per the Privacy Policy).
Refunds are handled in accordance with applicable Ukrainian law. Send refund requests to support@creo.ua; each case is reviewed individually within 10 business days.

4. Intellectual property

CREO course content (videos, texts, assignments, design) is protected by copyright. Access is granted for personal learning; copying, sharing, reselling or publishing the content is prohibited.
Content uploaded by a client school belongs to that school; the school warrants it holds the necessary rights.
Your homework submissions belong to you; you grant the school the right to review them for feedback.

5. Acceptable use

You must not:

share account or course access with third parties;
upload unlawful, offensive or harmful content;
interfere with the Platform, bypass technical restrictions, or probe for vulnerabilities without permission;
use the Platform for spam or fraud.

6. AI features

The Platform includes AI-powered features (content generation, AI assistants). AI output may contain inaccuracies — you use it at your own discretion and are responsible for its final application. Plan AI credits have no monetary value and are non-refundable.

6.1. AI Studio credits

AI Studio credits are a prepayment for image and video generation services on the Platform. Credits are not electronic money, cannot be exchanged for cash or transferred to other users, and are valid only within your account.
The cost of each generation in credits is shown before you start it and depends on the model and quality you choose. We may change generation prices and credit packs; a change never reduces the number of credits you have already purchased.
Credits are charged when a generation starts. If no result is delivered for technical reasons (failure, timeout, the model declining the request), the credits are returned to your balance automatically. A result that does not match your expectations is not grounds for a credit refund.
Purchased credits are valid for 12 months from the top-up date. Unused credits can be refunded on request to support@creo.ua within 14 days of payment, provided no credit from that top-up has been spent; spent credits are non-refundable.
Generations are performed by third-party AI services. You must not create illegal content, images of real people without their consent, sexualised content involving minors, or material that infringes the rights of others. We may suspend access to the Studio for violations without refunding spent credits. You are responsible for how you use generated material.

7. Liability

The Platform is provided "as is". We make reasonable efforts to keep it available (maintenance is announced) but do not guarantee uninterrupted operation. Our aggregate liability for any claim is limited to the amount you paid in the preceding 12 months. Learning outcomes depend on your effort — we do not guarantee employment or income.

8. Termination

You may delete your account at any time (see Data Deletion). We may discontinue the service with at least 30 days' notice; in that case the unused portion of a subscription is refunded.

9. Governing law

These Terms are governed by the laws of Ukraine. Disputes are resolved by negotiation and, failing that, in court under Ukrainian law.

10. Contact

CREO, Ukraine · support@creo.ua
See also: Privacy Policy · Data Deletion